Every once in a while, even the seasoned traveler gets stuck in the back in a middle seat. The thing is, I’m happy to be here.
My original flight was delayed due to a mechanical issue. Because I’m in a smaller non-hub, what is usually an easy fix can turn into a half-day delay. Today was one of those days.
For top-tier elite flyers, this usually isn’t a problem. The airline proactively books you on the next flight out. But this delay was different. Since the flight wasn’t technically canceled, there is usually a wait-and-see approach on how we are rebooked. But (I thought) I knew better. I proactively booked on the next flight and deplaned (phone agent said I was good to go!). Problem is, when I got to the new gate, the agent there said I was technically still in flight, so they couldn’t issue me a boarding pass. I patiently waited and eventually watched that plane depart. Victim of my own muddle.
But here’s where it gets good.
@AmericanAir ensured I was booked on the next flight, which was full. It may not be the best seat on the plane, but I’ll get to my destination. And this is why status matters. Yes, someone on standby lost a seat. But that’s the way it works. All airlines reward loyalty.
So, next time you complain about an impossible delay or screw up, ask yourself if being an elite loyal customer would have made it better. 99% of the time, that answer is yes. It’s worth picking one, any one, and staying with it.