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.@AshwinSreenivas, co-founder of @DecagonAI, on why cheap AI creates more demand for customer support: "This kind of goes back to the lump of labor fallacy. There's not a fixed amount of software to be done in the world, and if I can do it more efficiently, then I need less people for it." "It's like, 'Hey, now this task that's very valuable is very cheap, so I want to do more of it.'" "Most companies aren't sitting there saying, 'Hey, I have a fixed amount of interaction with my customer that I wanna do. And if I can do it cheaper, great, I'm just gonna save money.'" "Pretty much everybody's like, 'Wow, if I can do this in a more efficient way, I want to do more customer support. I wanna reach out to my customers proactively. I wanna solve even the tiniest, smallest problem that they have.'" @sodofi_