Practices for embedding AI agents into enterprise systems
[Supervisor / Router]
💡 The key to "ask anything" enterprise AI is smart traffic control behind the scenes. A lightweight classifier instantly routes requests to the right domain agent.
🔥 Problems Solved
- Cramming all capabilities into one giant prompt degrades quality
- Cannot use optimized prompts, tools, and models per domain
- Processing every request with the most powerful model breaks the budget
- Unclassifiable requests get lost with no fallback
🏗️ Proposed Pattern
A cheap, fast classifier determines user intent and delegates to specialized agents for sales, IT, HR, engineering, and more. Ambiguous inputs trigger clarification questions before routing. Each delegation carries permission caps, cost limits, and timeouts to prevent runaway behavior. A fallback route to a default agent or human escalation is always required for unclassifiable requests.
✅ Selection Criteria
- Fit: company-wide deployments covering diverse operations, environments with multiple domain agents
- Not Fit: single-domain agents where routing is unnecessary
⚠️ Pitfalls
- Underestimating misrouting cost (sending complex tasks to small models tanks quality)
- Relying on static rules without measuring classification accuracy fails as business evolves
- Missing fallback routes cause unknown requests to loop endlessly
🛠️ Implementation Approach
1. Use a fine-tuned lightweight model (e.g., distilBERT) or rule-based classifier for intent classification to minimize latency and cost
2. Manage the routing table in a config file (YAML/JSON) so domain agents can be added or changed without code modifications
3. Always implement a fallback route -- either a default agent or human escalation via Slack -- for unclassifiable requests
4. Pass permission caps, cost limits, and timeouts as parameters to delegate agents, with policies centrally managed via OPA/Cedar
5. Continuously measure classification accuracy through A/B testing and weekly reports, retraining the classifier based on misrouting rates
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AIAgents# #
EnterpriseArchitecture#