When I talk to enterprises outside of Silicon Valley, most of the use-cases they have in mind with AI are to augment and accelerate how they work, simply because of how much more they can do right now.
Most companies are not satisfied with how much they’re doing, and they’re always constrained by some bottleneck. So they’re looking at processes that are slow and inefficient and wondering if AI can make it so they can ship more product, speed up customer onboarding, better resolve customer issues, more comprehensively understand their customers, and more.
They’re also bringing intelligence to work that would have never been possible to do before. Tech jobs got concentrated in valley and the tech industry, and enterprises or SMBs have not been able to build the products or bring automation to most areas of work. AI lets them do so now. This will be true of many other fields.
And in the areas where there may be some cost cutting, usually that’s in service of funding another area of growth, or it’s temporary. AI cost cutting quickly gets eroded when your competition uses AI to better serve the customer and compete more effectively.