The need and opportunity for professional services and FDEs to deploy agents right now is massive. Every tech wave offers a new era of consulting and tech services requirements. Moving from analog to digital led to a massive wave in the 90s. Moving from on-prem to cloud did the same in the 2000s. But this is going to be at a scale far greater than the others. The reason is that agents fundamentally change the underlying workflows of an organization. Unlike most prior eras of technology, where it was a change in medium of the service being delivered (on-prem CRM to cloud CRM), agents rewire the business process itself. And unlike upgrading a tech system, business processes are full of idiosyncrasies. Every industry will have its own variants, and every department within those industries will have variants as well. Not to mention the bespoke difference between firms. Bringing agents to marketing in CPG will look different from marketing in healthcare. Bringing agents to sales in a B2B software company will look different from a car dealership. And none of the change is easy technically. You need to first modernize your infrastructure and data and make sure it’s ready for agents; access controls, entitlements, and permissions need to be mapped in a way that works for agents and people; you need to make sure agents have the right context to work with; you need to consistently eval and maintain the agents when there are model upgrades; and you need to drive the change management of the process itself to figure out which parts the people do and what agents do. That’s an insane amount of technical and domain-specific process work to be done to make this all happen. Huge opportunity for new service providers, as well as internally teams and roles to emerge, to help drive this change.