Employees are using AI tools regardless of whether their employers are ready for it. With the inevitability of shadow AI, solution providers are working to balance safeguarding clients’ data and IT estates with enabling AI use and experimentation. @CRN Senior Associate Editors CJ Fairfield and @WadeMillward and Senior Editor @DylanOnChips asked the following solution providers at XChange NexGen 2026, hosted by our parent company, @TheChannelCo, this week in Orlando, Fla., “How big of a concern is shadow AI, and how are you helping customers manage it?” How are you approaching shadow AI at your MSP? - Kelly Yeh, president, Phalanx Technology Group - Marcial Velez, president and CEO, Xperteks Computer Consultancy - Wayne Roye, CEO, Troinet - John Medaska, CEO, JMXi - Dylan Borden, vice president, operations, growth, Four Winds IT - Hani Eshack, founder and CEO, Critical IT Solutions - David Yates, founder and managing principal, Geeks-r-Us