Decagon(@DecagonAI):Decagon has raised an additional $250 million, tripling our valuation to $4.5 billion in less than six months. We’re on a mission to help every company create concierge customer experiences. We believe every customer deserves support that is personal, proactive, and always there. If you’re the customer of something, it should feel like you’re the only one, 24/7. This round was co-led by new investors @CoatueMGMT and @IndexVentures, with participation from @Chemistry, @Definition_Cap, and @StarwoodCapGrp. It also includes continued support from @a16z, @A_StarVC , @Accel, @AvraCap, @BainCapVC , @EladGil, https://t.co/7mc7vWBgI0, @ForerunnerVC, and @RibbitCapital. Read more on the raise and what we’re building next in our blog below.

2026.01.28 19:14

Decagon has raised an additional $250 million, tripling our valuation to $4.5 billion in less than six months. We’re on a mission to help every company create concierge customer experiences. We believe every customer deserves support that is personal, proactive, and always there. If you’re the customer of something, it should feel like you’re the only one, 24/7. This round was co-led by new investors @CoatueMGMT and @IndexVentures, with participation from @Chemistry, @Definition_Cap, and @StarwoodCapGrp. It also includes continued support from @a16z, @A_StarVC , @Accel, @AvraCap, @BainCapVC , @EladGil, @ForerunnerVC, and @RibbitCapital. Read more on the raise and what we’re building next in our blog below.

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