Execs In The Know
@ExecsInTheKnow
Advocates of the #CustomerExperience# industry, we connect people through knowledge sharing in a worldwide community of over 50,000 service professionals. #cx#
参加 May 2009
2.7K フォロー中 9.2K ファン
What if your CX metrics look good, but your customers are still struggling?
At #CRSScottsdale#, @johnsoncontrols and @COPC will share how they mapped a real customer journey to uncover gaps hidden behind strong satisfaction scores.
Register today:
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