𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺 𝘁𝗵𝗲 𝗖𝗮𝗻𝗱𝗶𝗱𝗮𝘁𝗲 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝗳𝗼𝗿 𝗠𝗶𝗹𝗹𝗶𝗼𝗻𝘀! The National Testing Agency (NTA) is undergoing a major operational transformation to put candidates first. We are looking for an exceptional communication and customer-experience leader to join us as 𝗚𝗲𝗻𝗲𝗿𝗮𝗹 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 - 𝗖𝗮𝗻𝗱𝗶𝗱𝗮𝘁𝗲 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 & 𝗣𝘂𝗯𝗹𝗶𝗰 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 (𝗚𝗠-𝗖𝗫𝗖) at our New Delhi Head Office. If you are a seasoned expert in omni-channel communication, public relations, and large-scale grievance redressal, this is your chance to shape the public trust and candidate journey for India's largest examinations! 𝗧𝗵𝗲 𝗞𝗲𝘆 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝗮𝗯𝗹𝗲𝘀: • 𝗘𝗹𝗲𝘃𝗮𝘁𝗲 𝗖𝗮𝗻𝗱𝗶𝗱𝗮𝘁𝗲 𝗦𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻: Drive measurable improvements in Net Promoter Scores (NPS) by redesigning a seamless, user-centric candidate journey. • 𝗙𝗹𝗮𝘄𝗹𝗲𝘀𝘀 𝗢𝗺𝗻𝗶-𝗖𝗵𝗮𝗻𝗻𝗲𝗹 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Lead timely, accurate, and multilingual messaging across portals, apps, SMS, AI chatbots, and social media. • 𝟮𝟰𝘅𝟳 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 & 𝗥𝗲𝗱𝗿𝗲𝘀𝘀𝗮𝗹: Oversee a robust multilingual helpdesk and an end-to-end grievance redressal system to drastically reduce escalations and wait times. • 𝗗𝗿𝗶𝘃𝗲 𝗥𝗮𝗱𝗶𝗰𝗮𝗹 𝗧𝗿𝗮𝗻𝘀𝗽𝗮𝗿𝗲𝗻𝗰𝘆: Design clear, candidate-friendly public information products (Bulletins, FAQs, Notices) and manage RTI compliance. • 𝗥𝗲𝗽𝘂𝘁𝗮𝘁𝗶𝗼𝗻 & 𝗖𝗿𝗶𝘀𝗶𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Spearhead proactive media relations and crisis communication, improving NTA's overall media sentiment. 𝗪𝗵𝗼 𝗪𝗲 𝗔𝗿𝗲 𝗟𝗼𝗼𝗸𝗶𝗻𝗴 𝗙𝗼𝗿: • 𝗘𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻: Master's/PG Diploma in Mass Comm, PR, Public Policy, Marketing, or MBA. • 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: 12+ years of experience, with at least 5 years in senior leadership (Head of Comms/CX) in a large consumer-facing or public-service organization. • 𝗔𝗴𝗲: Preferably below 55 years. 𝗗𝗲𝗮𝗱𝗹𝗶𝗻𝗲: 𝗔𝘂𝗴𝘂𝘀𝘁 𝟭𝟴, 𝟮𝟬𝟮𝟲 𝗛𝗼𝘄 𝘁𝗼 𝗔𝗽𝗽𝗹𝘆: Submit your application and vision statement to dir-admin@nta.gov.in 𝗙𝘂𝗹𝗹 𝗗𝗲𝘁𝗮𝗶𝗹𝘀 & 𝗔𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗙𝗼𝗿𝗺𝗮𝘁: #NTA# #CandidateExperience# #PublicRelations# #CorporateCommunications# #Hiring# #JobsInDelhi# #GovtJobs# #Leadership# #CareersAtNTA#