Carter Rabasa(@crtr0):A few months ago @Twilio shipped Twilio Agent Connect, an easy way for devs to create voice-powered agents that integrate with enterprise systems. I took their TS SDK for a spin and built a First Notice of Loss (FNOL) demo that uses Twilio & @OpenAI to power a rich voice experience and @Box as the system of record and workflow engine for the claims process. Check-out the full tutorial at: https://t.co/jfZKCpuvVn 00:00 - Twilio Agent Connect 00:20 - First notice of loss (FNOL) 01:13 - Live demo phone call 02:10 - @nextjs voice server & app 02:45 - OpenAI agent & prompt 03:25 - Box AI claim analysis and upload 04:45 - Human-in-the-loop task creation 06:18

Carter Rabasa

@crtr0

Head of DevRel at @Box // organizer of @CascadiaJS + @SeattleJS // long on the PacNW 🌲

参加 November 2009

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Carter Rabasa@crtr0

2026.08.25 19:44

A few months ago @Twilio shipped Twilio Agent Connect, an easy way for devs to create voice-powered agents that integrate with enterprise systems. I took their TS SDK for a spin and built a First Notice of Loss (FNOL) demo that uses Twilio & @OpenAI to power a rich voice experience and @Box as the system of record and workflow engine for the claims process. Check-out the full tutorial at: 00:00 - Twilio Agent Connect 00:20 - First notice of loss (FNOL) 01:13 - Live demo phone call 02:10 - @nextjs voice server & app 02:45 - OpenAI agent & prompt 03:25 - Box AI claim analysis and upload 04:45 - Human-in-the-loop task creation 06:18 - Full dashboard built on Box API