The Exponential Editions just dropped and I want to highlight the work we're doing on risk and disputes. As merchants scale, it is inevitable you will get disputes. It's a really frustrating experience for banks to deem merchants guilty until proven innocent, requires a PhD in network guidelines to win, and can be 3-4x the cost of selling. Shopify is leaning in with our scale to help. the result: up to 1.6× higher dispute win rates since we started. @Shopify is putting its scale behind preventing and winning disputes: [1] know what you’re fighting. When the bank shares the customer’s explanation, we show merchants the actual claim, beyond a generic dispute reason code. [2] less toil. Shopify automatically adds transaction-level evidence and available carrier proof of delivery. We only ask merchants for evidence that we don't have on platform [3] help merchants recover more. Our model is trained specifically on disputes across Shopify merchants and card network evidence requirements. It uses merchant context and evidence to write a defence banks can understand. we’re just getting started. merchants: where are disputes still costing you time or money? tell me what we should fix next