We are sorry. We know how much privacy matters to you, and how careful many of you are about who you share personal information with. You trusted us with yours. We should have held ourselves to a higher standard in protecting it. We understand and we are deeply sorry. On 5 October 2026, a security alert led us to discover the incident, and we contained the attack immediately. By then, some user data had already been accessed by the attacker. We fixed the vulnerability and tightened our access controls. The attacker tried to reach deposited funds but was unable to. Funds on the Based Visa Card remain safe and cards remain operational. Funds in the Based App wallet and Trading Terminal are also safe and were not affected. After the attack, we reviewed our other systems and found no sign that they were compromised. As soon as we made sure that all systems were thoroughly audited and extra security precautions were put in place, then we proceeded to disclose this incident to affected users. Cardholders who are affected have the right to know. If you were affected, please be extra careful. Sophisticated actors may use this information to try to trick you. For account queries, use the in-app support chat. It is the most secure way to reach us, and it lets us verify that you own the account. No one from the Based team will contact you on X or Telegram about your account. We are committed to strengthening the security of our systems. Once again, we are very sorry.