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Peter Girnus 🦅
@gothburz
Essayist. Satirist. Hacker. Confessions from the people running the systems you live with. Essays, films and commentary on tech, power and being human.
参加 December 2017
639 フォロー中    192.5K ファン
Last quarter the city made me give 26,000 delivery workers a raise. I am the head of pricing at a grocery-delivery app you open when you are too tired to go yourself. The city said pay them at least $21.44 an hour. I said fine. Then I added a fee. I called it the Regulatory Response Fee. $5.99. I named it after the regulation. So now you blame the city. The city raised the worker's floor. I raised your total. I wrote the city's name on my decision. You have not been angry at me once. The law also said the tip should start at 10%. I set the default tip to 0%. I called it giving you control. Control means the tip is your idea now instead of mine. And mostly, now, it is no one's idea. Here is the part I am proud of. The city wanted the worker to earn more. The worker earns the minimum now. The worker used to earn the minimum. Plus your tip. I deleted the tip. So the numbers came out even. Even is my favorite outcome. You are $5.99 poorer. I am not. I also sued the city. I am paying the workers and suing the law that makes me pay them. My lawyers bill by the hour. My lawyers are not on the app. I do not pay the fee myself. I have a corporate account. The fee is for people who do not read the total. The fee is a line in the deck now. The deck says "regulatory headwinds, managed." Managed got me promoted. The city called it a minimum wage. I called it a headwind. You called it $5.99. The worker called it the tip. The tip is the part I set to 0%. You can still change it. Most of you won't. That was the number I was counting on.
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