Arvind Jain(@jainarvind):Becoming AI-first is not just a technology strategy. It’s an organizational design problem. Last week at @Glean:GO, leaders from some of the world’s largest companies—like @GM, @Ericsson, @Cisco, @Deloitte, @Mastercard, @Dell, and @GeneralMills—showed that even organizations with long histories can become AI-first. But the transition requires redesigning how work gets done, not simply adding AI to the existing stack. A few themes stood out: - 𝗠𝗼𝘃𝗲 𝗳𝗿𝗼𝗺 𝗿𝗲𝗮𝗰𝘁𝗶𝘃𝗲 𝘁𝗼𝗼𝗹𝘀 𝘁𝗼 𝗽𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲 𝗰𝗼𝘄𝗼𝗿𝗸𝗲𝗿𝘀. On stage with @OpenAI’s @embirico and @CNBC’s @Kr00ney, we discussed why most companies barely tap AI’s potential: workers don't know what to ask. When AI has deep context—your role, OKRs, and daily tasks—it can proactively propose work by default, eliminating the friction of prompt engineering. - 𝗥𝗲𝗱𝗲𝘀𝗶𝗴𝗻 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀, 𝗻𝗼𝘁 𝗷𝘂𝘀𝘁 𝘁𝗮𝘀𝗸𝘀. The biggest constraint is often the coordination around a task: handoffs, context switching, and silos. If the workflow stays the same, much of AI’s productivity gain is lost. This is why we built Glean Transform, to map how work actually happens and redesign it around AI. - 𝗕𝗮𝗸𝗲 𝗶𝗻 𝗗𝗮𝘆 𝟬 𝘀𝗲𝗰𝘂𝗿𝗶𝘁𝘆. In my conversation with @Cisco’s @jpatel41 and @Deloitte’s Ashish Verma, a shared reality emerged. Enterprise AI cannot scale as a collection of ad-hoc initiatives. To give organizations the trust needed to hand over real, mission-critical work, Day 0 security and fine-grained data governance must be built directly into your core systems of record. - 𝗠𝗲𝗮𝘀𝘂𝗿𝗲 𝗼𝘂𝘁𝗰𝗼𝗺𝗲𝘀, 𝗻𝗼𝘁 𝗷𝘂𝘀𝘁 𝗮𝗰𝘁𝗶𝘃𝗶𝘁𝘆. @DaVita has saved 75,000 days of work using Glean. But as Madhu Narasimhan, CIO of DaVita, emphasized, the ultimate measure is human impact: giving a caregiver five more minutes with a patient. - 𝗖𝗿𝗲𝗮𝘁𝗲 𝗰𝗹𝗲𝗮𝗿 𝗼𝘄𝗻𝗲𝗿𝘀𝗵𝗶𝗽, 𝗼𝗳𝘁𝗲𝗻 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗮 𝗖𝗔𝗜𝗢 𝗿𝗼𝗹𝗲. In a panel with CAIOs from Capgemini, Mastercard, Ericsson, and Zapier, leaders emphasized that without clear ownership, AI remains a collection of disconnected initiatives instead of becoming a new operating model. Thank you to our customers, partners, speakers, and Glean team for showing what it looks like to build an AI-first organization in practice. We’re honored to be a partner in that journey.

2026.09.01 21:33

Becoming AI-first is not just a technology strategy. It’s an organizational design problem. Last week at @Glean:GO, leaders from some of the world’s largest companies—like @GM, @Ericsson, @Cisco, @Deloitte, @Mastercard, @Dell, and @GeneralMills—showed that even organizations with long histories can become AI-first. But the transition requires redesigning how work gets done, not simply adding AI to the existing stack. A few themes stood out: - 𝗠𝗼𝘃𝗲 𝗳𝗿𝗼𝗺 𝗿𝗲𝗮𝗰𝘁𝗶𝘃𝗲 𝘁𝗼𝗼𝗹𝘀 𝘁𝗼 𝗽𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲 𝗰𝗼𝘄𝗼𝗿𝗸𝗲𝗿𝘀. On stage with @OpenAI’s @embirico and @CNBC’s @Kr00ney, we discussed why most companies barely tap AI’s potential: workers don't know what to ask. When AI has deep context—your role, OKRs, and daily tasks—it can proactively propose work by default, eliminating the friction of prompt engineering. - 𝗥𝗲𝗱𝗲𝘀𝗶𝗴𝗻 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀, 𝗻𝗼𝘁 𝗷𝘂𝘀𝘁 𝘁𝗮𝘀𝗸𝘀. The biggest constraint is often the coordination around a task: handoffs, context switching, and silos. If the workflow stays the same, much of AI’s productivity gain is lost. This is why we built Glean Transform, to map how work actually happens and redesign it around AI. - 𝗕𝗮𝗸𝗲 𝗶𝗻 𝗗𝗮𝘆 𝟬 𝘀𝗲𝗰𝘂𝗿𝗶𝘁𝘆. In my conversation with @Cisco’s @jpatel41 and @Deloitte’s Ashish Verma, a shared reality emerged. Enterprise AI cannot scale as a collection of ad-hoc initiatives. To give organizations the trust needed to hand over real, mission-critical work, Day 0 security and fine-grained data governance must be built directly into your core systems of record. - 𝗠𝗲𝗮𝘀𝘂𝗿𝗲 𝗼𝘂𝘁𝗰𝗼𝗺𝗲𝘀, 𝗻𝗼𝘁 𝗷𝘂𝘀𝘁 𝗮𝗰𝘁𝗶𝘃𝗶𝘁𝘆. @DaVita has saved 75,000 days of work using Glean. But as Madhu Narasimhan, CIO of DaVita, emphasized, the ultimate measure is human impact: giving a caregiver five more minutes with a patient. - 𝗖𝗿𝗲𝗮𝘁𝗲 𝗰𝗹𝗲𝗮𝗿 𝗼𝘄𝗻𝗲𝗿𝘀𝗵𝗶𝗽, 𝗼𝗳𝘁𝗲𝗻 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗮 𝗖𝗔𝗜𝗢 𝗿𝗼𝗹𝗲. In a panel with CAIOs from Capgemini, Mastercard, Ericsson, and Zapier, leaders emphasized that without clear ownership, AI remains a collection of disconnected initiatives instead of becoming a new operating model. Thank you to our customers, partners, speakers, and Glean team for showing what it looks like to build an AI-first organization in practice. We’re honored to be a partner in that journey.