Jason Fried(@jasonfried):This is how we do it. How do the companies you buy software from do it? Who do you want to do business with? Who are you voting for when you spend your money?

2026.09.25 20:11

This is how we do it. How do the companies you buy software from do it? Who do you want to do business with? Who are you voting for when you spend your money?

Jethro Jones@jethrojones

2026.09.25 19:44

I understand that companies will have bugs. Usually, if a bug has been fixed, I might notice it if I pay close attention to the release notes. Today, I got an email from Rosa @heyhey and she informed me of a bug, explained it well enough, and then gave me the direct links to messages that were affected. I mean, that's pretty awesome to be proactive and make sure you are reaching out to your customers. I'm sure thousands of emails like this had to be sent. Can you imagine @gmail programmers reaching out and saying "hey we messed up"? I sure can't. Kudos to the team at @37signals @dhh @jasonfried