Want to become exceptional at physical operations? Become an expert in:
- recruiting, training and retention
- running 27/7 operations
- unplanned maintenance
- EH&S
- supply chain and vendor management
- scaling with square feet vs tokens
- negotiations with utilities
- negotiations with machine sales guys
- negotiations with banks
- permits and inspections
- roofing (factories always leak)
- catering and redbull distribution
- communication
- rigging, transportation, and logistics
- air compression
- forklift certification
- emergency fabrication
- pain tolerance
- concrete, electrical, and plumbing
- packaging and shipping
- waste management
- customer service and hospitality
You cannot become a “hard tech” company without becoming a manufacturing company. You cannot become a great manufacturing co without becoming exceptional at physical operations. Technology alone is not enough to win in the space. If your investor does not understand what this really means be wary. 🚩🚩🚩