Karl Mehta(@karlmehta):ServiceNow President Amit Zavery (@azavery) says AI agents always go past what you asked them to do: "These AI agents are kind of very persistent at going and doing things. Even if you don't tell them... you might have given them some instruction, they're willing to go beyond that." "I call them Breaking Bad. You saw that TV show, right? They started with a good intention, but you know how it evolved. And I think that's what AI agents are. They always go beyond what the scope was." - Amit Zavery, President, Chief Product Officer and COO of ServiceNow, at our AI Assurance & Governance Summit at Stanford on October 1.

2026.10.09 15:30

ServiceNow President Amit Zavery (@azavery) says AI agents always go past what you asked them to do: "These AI agents are kind of very persistent at going and doing things. Even if you don't tell them... you might have given them some instruction, they're willing to go beyond that." "I call them Breaking Bad. You saw that TV show, right? They started with a good intention, but you know how it evolved. And I think that's what AI agents are. They always go beyond what the scope was." - Amit Zavery, President, Chief Product Officer and COO of ServiceNow, at our AI Assurance & Governance Summit at Stanford on October 1.