Nathan Clark(@nathanclark):Had no clue this would runaway like it did. Should make it clear I shot this off quickly after seeing a frustrating @1password *product* experience in my feed, that was then compounded by a support response that missed that frustration - but all of us are fallible and: 1. I have no idea how much volume their support team need to deal with 2. I kind of just subconsciously expected this was a canned response, likely drafted by AI (it wasn’t) Let be known my issue here really sits with product not support.

2026.11.07 22:08

Had no clue this would runaway like it did. Should make it clear I shot this off quickly after seeing a frustrating @1password *product* experience in my feed, that was then compounded by a support response that missed that frustration - but all of us are fallible and: 1. I have no idea how much volume their support team need to deal with 2. I kind of just subconsciously expected this was a canned response, likely drafted by AI (it wasn’t) Let be known my issue here really sits with product not support.

Nathan Clark@nathanclark

2026.11.07 09:10

I've been a paying user of 1Password for a decade and the stupidity of this reply is the first time I've thought "you know, maybe I should jump ship?". How can I trust a company like this with security?