Salesforce(@salesforce):✈️ @SouthwestAir started with an FAQ agent Then customers asked: actually… can you just do this for me? Agent Script takes it from answers to action: → AI Assistant handles the conversation → Routes back-office work to specialized agents → Keeps business rules fixed where they need to be + leaves room to reason where they don’t Action beats answers every time

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参加 April 2009

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Salesforce@salesforce

2026.09.16 19:44

✈️ @SouthwestAir started with an FAQ agent Then customers asked: actually… can you just do this for me? Agent Script takes it from answers to action: → AI Assistant handles the conversation → Routes back-office work to specialized agents → Keeps business rules fixed where they need to be + leaves room to reason where they don’t Action beats answers every time