How does an FDE audit a real workflow? We did one for a $5B public software company with 150+ products. Step 1: Read their process document. - Theirs had 7 steps: build the quote, submit, Deal Desk, approve, send, negotiate, sign. Step 2: Interview more than one person. - One person can tell you the wrong story. Step 3: Put process mining agents on the CRM. The agents found 20 steps and 7 loops. - 61% of requests go from step four or five back to step one. - Legal sends the request back 12% of the time. - 30% of the time, a new quote must get approval again. Step 4: Map the real workflow. - 4 of our deployed engineers did this. - The CRO and CFOs told us, "I feel like you understand our department better than we do." Before this map, no one in the department had seen the workflow this clearly. Do this audit before you use AI, so you know which process is broken.