$EGHT Q4 FY26 EARNINGS HIGHLIGHTS
🔹 Revenue: $185.25M (Est $181.12M) 🟢
🔹 Adj. EPS: $0.11 (Est $0.08) 🟢
🔹 Usage-Based Revenue: +70%+ YoY
🔹 Usage-Based Revenue Mix: 23% of service revenue, up from 14% last year
🔹 AI Self-Service Interactions: More than doubled YoY
Other Metrics:
🔹 8x8 Intelligent Customer Assistant Contracts: +56% YoY
🔹 Voice Self-Service Contracts: +71%+ YoY
🔹 8x8 Engage Customer Adoption: +300%+ YoY
🔹 Messaging API Interactions: +218%+ YoY
🔹 Voice API Interactions: +174% YoY
Product Highlights:
🔹 8x8 AI Studio: Early availability
🔹 8x8 Integration SDK: Generally available
🔹 8x8 Engage: Generally available
🔹 Silent Mobile Authentication: Generally available
Commentary:
🔸 “These numbers tell you something important – customers are using this technology because it’s actually working for them, not just because it’s available.”
🔸 “When messaging API interactions grow 218% year-over-year, that means organizations are reaching customers on the channels their customers actually use.”