People who claim Tobi “lacks empathy” either a) have never met him, or b) confuse it with “has high expectations of you.”
Tobi is a rare person that believes people are more capable than *they* think of themselves. He thinks of the same of Toronto (whose potential he relentlessly champions, by the way). Everybody supposedly dunking on Tobi here is just absolutely telling on themselves
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"His robotic callousness reflected what Shopify’s one-time head of communications, Darrell Etherington, referred to, in TechCrunch, as Lütke’s 'basic inability to empathize with the situation of many employees under his company’s charge.'"
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