I returned a $2,400 laptop to a store.
The employee inspected it.
Everything was intact.
He processed the refund.
He handed me a receipt.
The receipt said:
Refund approved $2,400.
I went home.
Three days later, the money still hadn’t appeared in my account.
I called the store.
They told me the refund had already been processed.
I called my bank.
They said they had never received it.
I went back to the store.
The manager pulled up the transaction.
The system showed the refund had been sent.
He printed another receipt.
This one showed a different card number.
I looked at it.
It wasn’t my card.
I told him someone had changed the refund destination.
He checked the security footage.
The footage showed….