Thatch CEO @chrisellisdc says healthcare has the wrong incentives because your insurer doesn’t have to win your business, your employer already chose it for you: "The problem is there's no penalty for denying a claim. If you're working at a company that offers a health plan and your claim gets denied, who are you petitioning to? You don't get to change the insurance. It's decided for you by your employer." "In a world where consumers choose and you have an experience, whether it's customer service, a claim denial, or another issue, if you have an experience that's really bad, you could just switch. You're no longer locked into a single carrier." "It's that ability to switch and an ability for the consumer to express their preference in an open market that is what ultimately changes the shape of supply in that market." "Our long-term vision is to reorder the incentives around making consumers happy. When people make consumers happy, carriers, pharma firms, everybody will make more money, and it will be a win-win for everyone." @thatch_ai