Could an AI agent handle 100% of CX volume for certain brands? I'm starting to think that's possible. What I'm seeing: - The main barrier is trust. Most of the time, AI is missing the mark. But when enough time is invested, enough loops are run, then you can get to a point where the performance is comparable to what a level 1 offshore team would do - Once that's running, then you need to go down the long list of edge cases. But the good news is, there's a lot of them, but that number is finite. You can work on them one by one, like an Amazon integration, a Target integration, etc. I think for some brands will soon start having an AI CX manager that manages a CX AI agent responding to customers. That won't fit all brands (regulated industries, white glove service), but the ones that are looking for a quick way of getting results with "good" quality (but not "great" yet), having an AI run all your CX might be worth it. If that's something you'd be interested in testing, hit me up, I'd be curious to chat, and try making this happen as an experiment.