I noticed an enterprise pattern this year, where most companies are still struggling with AI in the SDLC, but some are succeeding with rolling out AI, even open-weight models, in Customer Service departments. The world-class shops use @temporalio and classic data science evals. I call this pattern the Counting House, and wrote a post on it: The post is way too long to read in one sitting so don't bother. It's more of a research project. There are some jokes buried in there, but few and far between. Just skim it, look at the pictures, and you'll get the basic idea of how it works. I think it's pretty neat, and we'll see a lot of them roll out next year. Any VCs who've been following me know I haven't believed in any ideas enough this year to want funding. But this one might be different.