Hot take: 90% of what the market calls "agentic AI" is just fancy RPA with a reasoning layer. Same intake. Same routing. Same decision tree. The difference is unstructured input and an LLM making judgment calls instead of hardcoded if/else. That's it. It's not less valuable because of this. It's actually MORE valuable because it means we finally know what we're building: reliable, testable automation for business operations that actually changes how a company works. But the industry keeps wrapping it in sci-fi language because "intelligent process automation with decision graphs" doesn't get funding decks approved. The companies actually shipping AI into production right now aren't chasing AGI. They're mapping processes, identifying where human judgment is wasted on repetitive decisions, and building systems that handle those decisions at 10x speed with an audit trail. That's it. That's the whole game. The firms that understand this are compressing labor costs by 25-40% on their service delivery lines within 90 days. The ones waiting for "real AI" are still running pilots.