I don't like doing this, but Oh Dear
@QuickBooks @QuickBooksUK @QBCares, you really do have the most appalling customer service, and your software (which I am forced to use) does not work properly.
I'd arranged three calls with you, and three times nobody showed up. The fourth time, the assistant could not help at all. And now there seem to be serious bugs with your software - it just doesn't work.
AVOID QUICKBOOKS.