Practices for embedding AI agents into enterprise systems
[Dual-Track Verification]
๐ก Don't "trust" LLM outputs -- verify them. Separating generation from verification into independent tracks catches hallucinations structurally.
๐ฅ Problems Solved
- Factually incorrect information reaches customers or executives unchecked
- Non-existent documents, clauses, or case law get cited (fabricated citations)
- LLM miscalculations corrupt financial reports and estimates
- Unsupported claims with no sources erode trust
๐๏ธ Proposed Pattern
Set up a deterministic verification track independent from the agent's generation. Numeric verification re-calculates from trusted sources (DB/API) and cross-checks against agent output. Citation verification programmatically confirms that referenced documents exist and that quoted passages match the claims. Action verification pre-checks parameters against schemas and business rules. When mismatches are detected, the system rejects, retries, or escalates to a human.
โ
Selection Criteria
- Fit: business domains where accuracy of numbers, facts, and citations is critical (finance, legal, analytics, support)
- Not Fit: creative or subjective outputs where verification criteria cannot be defined
โ ๏ธ Pitfalls
- Low-accuracy verifiers generate excessive false positives that clog workflows
- Pre-verification adds latency; for information-only outputs, consider post-verification instead
- Verifying all outputs is cost-prohibitive; select verification targets based on risk level
๐ ๏ธ Implementation Approach
1. For numeric verification, build Python scripts that re-calculate values from trusted sources (Salesforce API, DB) and auto-compare against agent output
2. For citation verification (grounding), implement an embedding similarity check between RAG chunk search results and cited passages
3. For action verification, pre-validate output parameters against JSON schemas plus a business rule engine (e.g., OPA)
4. Wire mismatch handling into a Temporal workflow as "reject, retry (max 2), then escalate to human"
5. Set verification scope by risk level: full verification for finance/legal outputs, sampling-based verification for informational outputs
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