i remember when we built the first scrappy version of this ~1.5 years ago just to handle insane volume
what we learned then is still true: crawl, walk, run. identify flywheels for continuous improvements. keep it running (applicable to a lot of things)
great job team!
We rebuilt customer support around Grok Bot to scale our operations without adding headcount.
It works autonomously to respond to customers, resolve tickets, and manage the queue.