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Peter Girnus ๐Ÿฆ…
@gothburz
Essayist. Satirist. Hacker. Confessions from the people running the systems you live with. Essays, films and commentary on tech, power and being human.
๊ฐ€์ž… December 2017
639 ํŒ”๋กœ์ž‰ ์ค‘    192.5K ํŒฌ
Last quarter the city made me give 26,000 delivery workers a raise. I am the head of pricing at a grocery-delivery app you open when you are too tired to go yourself. The city said pay them at least $21.44 an hour. I said fine. Then I added a fee. I called it the Regulatory Response Fee. $5.99. I named it after the regulation. So now you blame the city. The city raised the worker's floor. I raised your total. I wrote the city's name on my decision. You have not been angry at me once. The law also said the tip should start at 10%. I set the default tip to 0%. I called it giving you control. Control means the tip is your idea now instead of mine. And mostly, now, it is no one's idea. Here is the part I am proud of. The city wanted the worker to earn more. The worker earns the minimum now. The worker used to earn the minimum. Plus your tip. I deleted the tip. So the numbers came out even. Even is my favorite outcome. You are $5.99 poorer. I am not. I also sued the city. I am paying the workers and suing the law that makes me pay them. My lawyers bill by the hour. My lawyers are not on the app. I do not pay the fee myself. I have a corporate account. The fee is for people who do not read the total. The fee is a line in the deck now. The deck says "regulatory headwinds, managed." Managed got me promoted. The city called it a minimum wage. I called it a headwind. You called it $5.99. The worker called it the tip. The tip is the part I set to 0%. You can still change it. Most of you won't. That was the number I was counting on.
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