Keiki can now give any business its own agent on iMessage. You can build an agent with your company’s knowledge, connect the tools it needs, and give it the ability to take actions like checking availability or booking appointments. Once it is ready, you can deploy it to iMessage on a dedicated phone number with your company’s name and logo. Customers can text it the same way they would text a person. The agent responds immediately, understands what the business offers, answers questions, and helps the customer get things done. In this example, we built an agent for a plumbing company. A customer can describe what is wrong, get relevant information, understand the expected cost, and schedule a time for someone to come out, all through a single conversation. For years, businesses have asked customers to navigate websites, fill out forms, download apps, and wait on hold. Agents change that relationship. The customer can simply say what they need, and the business can meet them inside a conversation they already know how to use. We believe every business will have agents, and those agents will live wherever their customers already communicate.