Thought provoking insight from the co-founders of Decagon on how AI could create a completely new category of customer relationship
This conversation with @DecagonAI co-founders Ashwin and Jesse revisited something I've been thinking about for a while:
It's easy to look at AI in customer service and see a cheaper version of the same job, when really the more interesting part is the unlocked second-order effects we cannot even imagine yet.
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