๊ฐ€์ž… ํ›„ ์ดˆ๋Œ€ ๋งํฌ๋ฅผ ๊ณต์œ ํ•˜๋ฉด ๋™์˜์ƒ ์žฌ์ƒ ๋ฐ ์ดˆ๋Œ€ ๋ณด์ƒ์„ ๋ฐ›์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

Simon Rohrbach
@simonrohrbach
Co-Founder/CEO @plainsupport - the open, composable support platform. Previously built and led design at @Deliveroo. Swiss, but always late. Iโ€™m hiring ๐Ÿ‘‡
๊ฐ€์ž… April 2009
1K ํŒ”๋กœ์ž‰ ์ค‘    2.1K ํŒฌ
This is awesome. It's exactly why we're building Plain - so that anyone can build anything in support ๐Ÿ’š
We've been obsessing a lot about creating the best possible AI support experience @dubdotco. And I think we've found the magic formula. The stack: โœฆ @mintlify โ†’ docs + help articles โœฆ @upstash vector โ†’ vector search โœฆ @aisdk + @claudeai sonnet โ†’ LLM/retrieval โœฆ @plainsupport โ†’ย support infra Here's how it works: We consolidated our docs + help articles on Mintlify (best-in-class docs platform) so all our support content is now in one place. On every push to main, we sync changes to our Upstash Vector DB. We also built a custom chat interface that retrieves content from Upstash Vector and generates responses via @aisdk + @claudeai sonnet. The best part: The AI agent uses ๐š๐š˜๐š˜๐š•() from @aisdk to retrieve the user's workspace / partner data to provide accurate responses. Finally, if the user needs to speak to a human, we generate a ๐šƒ๐š’๐šŒ๐š”๐šŽ๐š๐š„๐š™๐š•๐š˜๐šŠ๐š UI that lets users upload screenshots + add more context, before creating a ticket on Plain. Cherry on top: The chat interface is embeddable, so we're able to embed it both in our Mintlify docs + support portal ๐Ÿ‘‡ Since we launched this, it's been a gamechanger for scaling support โ€“ reducing support workload and creating a much better experience for our users. Highly recommend giving this a try!
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