TBPN(@tbpn):"I do not think a chatbot is the right interface for travel or e-commerce." - @bchesky "I think the future is not apps. The future is agents, but I don't think they're going to be text-forward. I think they're going to be really rich user interfaces." "Imagine using iMessage to do everything, when in fact every other app has a unique interface." "With e-commerce, you want a very rich user interface. It would be agentic. You can have a conversation with it, but the point is that it has to be more visual."

2026.05.09 00:12

"I do not think a chatbot is the right interface for travel or e-commerce." - @bchesky "I think the future is not apps. The future is agents, but I don't think they're going to be text-forward. I think they're going to be really rich user interfaces." "Imagine using iMessage to do everything, when in fact every other app has a unique interface." "With e-commerce, you want a very rich user interface. It would be agentic. You can have a conversation with it, but the point is that it has to be more visual."