WSJ just wrote about our Slack transparency leaderboard.
It measures what % of our messages are public vs hidden in DMs. I'm at 79%. Our CMO is at 98% (coming for you, Dan)
An agent can only use what it can read. On a customer call last week, I had an agent build a deck from 60 days of Slack messages about that account. It finished during the call because the messages were public and parsable.
Public-by-default has limits. HR issues, legal issues, and sensitive conversations stay private.
Brainstorming, work decisions, and project updates belong in channels when they can. That gives people and agents a foundation to build on later.
@Zapier's leaderboard is just how we make that habit visible.