This view is definitely not “crazy.” They do not appear to me to think or understand. In fact, their behavior seems totally consistent with what I understand about their construction. I understand that a lot of people disagree with this view, but that doesn’t make it “crazy.”
The "do not feel" + "do not want" parts are debatable but not crazy, whereas the "do not think" and "do not understand" are crazy at this point, and it's concerning that this seems to be a real account/policy