Eoghan McCabe(@eoghan):Our CTO @darraghcurran is a total legend for driving this. You've got to keep in mind that Darragh was, in spirit, our first hire. (Someone else (@benmcredmond!) did sneak in right in front of him, so he was hire number two.) Starting as an engineer, moving to a leader, and managing all of our engineering over all these (14) years, he still has the hunger and thirst to continue to innovate and push. There are a ton of legacy engineering leaders out there who are going to need to get fired before they actually make this change. This is going to be a superpower for us and it's clearly just the start. Time to ask your engineering leader when they're going to measurably deliver 2X their productivity.

2026.04.16 20:54

Our CTO @darraghcurran is a total legend for driving this. You've got to keep in mind that Darragh was, in spirit, our first hire. (Someone else (@benmcredmond!) did sneak in right in front of him, so he was hire number two.) Starting as an engineer, moving to a leader, and managing all of our engineering over all these (14) years, he still has the hunger and thirst to continue to innovate and push. There are a ton of legacy engineering leaders out there who are going to need to get fired before they actually make this change. This is going to be a superpower for us and it's clearly just the start. Time to ask your engineering leader when they're going to measurably deliver 2X their productivity.

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Darragh Curran@darraghcurran

2026.04.16 16:53

9 months ago we publicly committed to 2x the productivity of our R&D org at @intercom. It was scary. It wasn't always clear we'd pull it off. We hit it with 3 months to spare. In fact, looking back 16 months - we've 3x'd. Here's what actually happened (with receipts): 🧵

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