Google Cloud(@googlecloud):Using Gemini models, BigQuery, Pub/Sub, and Gemini Enterprise Agent Platform, Virgin Media O2 built a new multi-agent system that provides real-time insights for customer service agents—driving a 9.2% reduction in call handling time and a 26% boost in its Net Promoter Score ↓

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2026.09.05 12:00

Using Gemini models, BigQuery, Pub/Sub, and Gemini Enterprise Agent Platform, Virgin Media O2 built a new multi-agent system that provides real-time insights for customer service agents—driving a 9.2% reduction in call handling time and a 26% boost in its Net Promoter Score ↓

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