Jean-Denis Greze 💡(@jgreze):We stopped relying on people to remember to write down product feedback after customer calls. Internally, we built a Customer Call Summary skill in Town that runs after any meeting with a customer. It takes the notes and if there’s product feedback or some kind of insight in there, it puts it in a Slack channel we call customer-insights. Then we have another thing that summarizes the channel. What’s cool is it doesn’t matter who had the conversation. It could be a salesperson, it could be a PM, it could be me having some random conversation with someone. If there’s something useful about the product in there, it ends up in the same place automatically.

2026.09.25 17:15

We stopped relying on people to remember to write down product feedback after customer calls. Internally, we built a Customer Call Summary skill in Town that runs after any meeting with a customer. It takes the notes and if there’s product feedback or some kind of insight in there, it puts it in a Slack channel we call customer-insights. Then we have another thing that summarizes the channel. What’s cool is it doesn’t matter who had the conversation. It could be a salesperson, it could be a PM, it could be me having some random conversation with someone. If there’s something useful about the product in there, it ends up in the same place automatically.

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