Today we're launching three new products that push the frontier of conversation intelligence. We're raising our own bar again with this next generation of @cresta Insights. - Cresta AI Analyst has evolved into a deep research agent with reasoning capabilities. It plans and executes research, builds charts and cohort comparisons, drafts briefs, and recommends next steps, all from a plain English question. - Topic Discovery can now support a durable, customizable AI-powered taxonomy that becomes a trusted source of truth for why customers are reaching out, without the maintenance burden of traditional approaches. - Real-Time Trends (RTT) brings the concept of X’s surging topics to omnichannel customer conversations. It continuously detects emerging issues, anomalies, and trending topics. Some of our airline customers now detect outages from call center conversations before their operation teams do. Together, these capabilities redefine the frontier of this entire category. We’re one step closer to our vision: one proactive customer intelligence system that doesn't wait for someone to ask the right question. Link in thread to the full blog.