The ability to code something doesn't translate 1:1 to the business value of owning the problem. Here are 5 non-obvious, randomly picked problems (of hundreds) you have to think about when building in the support space. 1. Outlook renders email differently than other email clients. HTML formatting is now your problem. 2. Want the median follow-up response time on tickets that breached SLA compared to last month? Event storage, parsing, metric calculation and graphing are now your problem. 3. AI hallucinated on a ticket? Evaluation and guardrails are now your problem. 4. Want AI to learn from good and bad responses? Training data pipelines and fine-tuning are now your problem. 5. A customer opens five tickets about the same issue? Deduping, merging, and splitting tickets is now your problem. Vibe coding is amazing, and whether or not you can vibe-code those problems away in the fullness of time isn't the question – it's whether you want to think about those problems to begin with. Source: I've been building a support platform for 5 years.