We've been investigating stuck transactions. Some mint transactions didn't fully complete due to network congestion during high-demand periods, leaving funds locked on-chain.
Devs built a recovery tool. Go to your Wallet page on Zecscriptions and click "Recover stuck transactions." If your browser still has the session data from when you minted, it'll rebroadcast the transaction and return your ZEC. Same browser, same device you minted from. No guarantees, but worth trying.
If recovery doesn't work and you're missing 5 or more mints, we added a support form where you can drop your address and we'll look into it personally.
For 1-2 missed mints, we hear you and we know it's frustrating. But failed transactions are a reality of UTXO-based minting, especially on a congested chain. We need to keep our devs focused on improving the platform and building what's next for everyone. We appreciate your understanding.
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