CBT News(@CarBizToday):In 2023, 44% of Gen Z consumers said they trusted dealers. By 2025, that number increased to 69%. Tim Mullins, CMO at @CapitalOne, says the shift is directly tied to one thing: a smoother buying experience that doesn't make customers start over when they walk through the door. Mullins joins Inside Automotive to break down what's driving the change. (Source: Capital One's Annual Car Buying Outlook study)

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2026.08.12 19:15

In 2023, 44% of Gen Z consumers said they trusted dealers. By 2025, that number increased to 69%. Tim Mullins, CMO at @CapitalOne, says the shift is directly tied to one thing: a smoother buying experience that doesn't make customers start over when they walk through the door. Mullins joins Inside Automotive to break down what's driving the change. (Source: Capital One's Annual Car Buying Outlook study)