a16z(@a16z):Our April GTM survey found that CRM usage has risen since AI tools began to be adopted at scale. The agents that listen to calls and write structured notes back into the system are, for the moment, giving reps fresh reason to consult it, because the data sitting there has become dramatically richer than it used to be. a16z's Gio Ahern, Steph Zhang, and Alex Immerman on the shift from "systems of record" to "systems of intelligence":

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a16z@a16z

2026.05.14 19:22

Our April GTM survey found that CRM usage has risen since AI tools began to be adopted at scale. The agents that listen to calls and write structured notes back into the system are, for the moment, giving reps fresh reason to consult it, because the data sitting there has become dramatically richer than it used to be. a16z's Gio Ahern, Steph Zhang, and Alex Immerman on the shift from "systems of record" to "systems of intelligence":