Ben Thompson(@benthompson):I’m gonna delete this thread because I think people complaining about airlines on Twitter are pretty lame, including myself! That said, I think the takeaway is that the reason I was upset is precisely because of dashed expectations. If this were American I would have shrugged my shoulders. So I guess that’s a compliment to United, but also a reminder that it’s risky to advertise things (like Starlink) when you can’t yet confidently deliver on them. Anyhow, 28B on Southwest. Let’s go! 😅

2026.06.01 20:03

I’m gonna delete this thread because I think people complaining about airlines on Twitter are pretty lame, including myself! That said, I think the takeaway is that the reason I was upset is precisely because of dashed expectations. If this were American I would have shrugged my shoulders. So I guess that’s a compliment to United, but also a reminder that it’s risky to advertise things (like Starlink) when you can’t yet confidently deliver on them. Anyhow, 28B on Southwest. Let’s go! 😅