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On an Air India flight to New Delhi last month, 20 passengers and 4 crew were injured in a drop so sudden it uprooted a toilet and cracked the cabin ceiling. Then its pilot tested positive for illegal drugs.
The chaos — which followed a freak outage of hydraulic systems — lays bare the challenges facing the airline, which was already reeling from a deadly Boeing crash last year. Read more:
📷️: Matthieu Rondel/Bloomberg
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