David Cancel
@dcancel
Serial Entrepreneur. Investor. Trustee @WhitneyMuseum, Former Entrepreneur-in-Residence @HarvardHBS. 🇺🇸🇵🇷🇪🇨
加入 November 2006
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We launched chatbots at Drift in 2015.
The lesson then is the lesson now:
Customers don't want to talk to a bot.
They want their problem solved.
