Ethan Mollick(@emollick):My AI agent doing proactive customer service: Someone emailed me that, after subscribing to my Substack, they were automatically signed up for others (which shouldn't happen) Without my asking, my Dot ran its own test & figured out what happened by trying to replicate the error.

Ethan Mollick

@emollick

Professor @Wharton studying AI. New book, Co-Existence, is out now: My Substack:

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Ethan Mollick@emollick

2026.10.12 23:31

My AI agent doing proactive customer service: Someone emailed me that, after subscribing to my Substack, they were automatically signed up for others (which shouldn't happen) Without my asking, my Dot ran its own test & figured out what happened by trying to replicate the error.