Yesterday, one of our HVAC customers turned on an AI employee we call Membership Coordinator. Its whole job is to reach out to every member in their maintenance program and book the visits they already paid for. Somebody in the office is supposed to make those calls, but we’ve noticed that at most HVAC businesses, scheduling routine maintenance tends to fall to the bottom of the list. In the first 45 minutes, it sent personalized messages to 50 members and booked 13 maintenance visits. Doing that manually would normally take one person most of an afternoon. Five days in, it’s now booked over 80 maintenance visits. The Membership Coordinator agent handles the scheduling, writes notes on the account, and escalates to a person anytime it runs into something it can’t solve on its own. It’s stories like these that make me so excited about what @PodiumHQ is building. DM me if you want to see what an AI employee would do in your vertical.